Shipping policy

Last updated: October 12, 2026

Where we ship

We ship to addresses in the contiguous United States (the lower 48 states and DC). We don't ship to Alaska, Hawaii, US territories, APO/FPO addresses, PO boxes, or outside the US.

Shipping cost

Shipping is free on every order within the contiguous US.

Delivery time

Processing: orders ship within 1–3 business days (Monday–Friday, excluding US holidays).
Total time: most orders arrive 4–10 business days after you order (processing included).

These are estimates, not guarantees. Carrier delays, weather and peak season can add time. If your order is running late, email us and we'll chase it.

Tracking

You'll get an email with tracking once your order ships. Large items may ship in more than one box and arrive on different days. That's normal.

Delivery

The carrier delivers to your door or building entrance. In-home delivery, assembly and packaging removal are not included. Some boxes are heavy, so plan to have a second person help.

Damaged in transit

Please check your boxes on delivery. If anything is damaged, take photos of the box and item and email support@nordhaushome.com within 7 days. We'll replace it or refund you, free. See our Return Policy.